At IIQ Mechanical (“Company,” “we,” “our,” or “us”), we are committed to delivering your equipment safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders.
1. Shipping Coverage
We offer nationwide shipping across the United States.
For special or remote delivery locations, additional charges or delivery arrangements may apply.
2. Shipping Costs
Shipping costs are calculated based on:
- Product dimensions and weight
- Delivery destination
- Freight requirements
Shipping fees will be displayed at checkout or included in your custom quote.
3. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation
- Custom-built or special-order items may require additional processing time
- Customers will be notified if there are any delays
4. Delivery Time
Estimated delivery times:
- Standard equipment: 5–10 business days
- Large or custom equipment: 7–21 business days
Delivery times may vary depending on location, weather, and carrier schedules.
5. Shipping Methods
Due to the size and nature of our products, we primarily use:
- Freight carriers (LTL / Full Truckload)
- Specialized equipment transport services
Shipping methods are selected based on:
- Product size and weight
- Delivery location
- Availability of carriers
6. Freight Delivery & Inspection
Because we ship heavy and large-scale equipment, all items are carefully packaged and crated.
Important Delivery Instructions:
- Customers must inspect all deliveries before signing the Bill of Lading
- Check for visible damage to packaging or product
- Any damage must be clearly noted at the time of delivery
Failure to report damage at delivery may result in claim denial.
7. Liftgate & Delivery Requirements
- Liftgate service may be required for certain deliveries and may incur additional fees
- Customers are responsible for ensuring proper unloading access
- Additional charges may apply for:
- Limited access locations
- Residential deliveries
- Re-delivery attempts
8. Missed or Failed Deliveries
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailability
- Site inaccessibility
Additional shipping or storage fees may apply.
9. Shipping Delays
While we strive to meet estimated delivery timelines, delays may occur due to:
- Weather conditions
- Carrier issues
- Supply chain disruptions
We are not liable for delays beyond our control, but we will keep you informed.
10. Tracking Information
Tracking details will be provided once your order has been shipped, where applicable.
11. Contact Information
For any shipping-related questions, please contact:
Shop Name: IIQ Mechanical
Phone: +1 (708) 250-6311
E-mail: sales@iiqmechanical.com
Store Location:
Contact Form: CLICK HERE
Store Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Response Time: We respond within 24 hours.