At IIQ Mechanical (“Company,” “we,” “our,” or “us”), we stand behind the quality and reliability of the equipment we sell. This Warranty Policy outlines the coverage and process for warranty claims.
1. Manufacturer’s Warranty Coverage
Every piece of equipment sold by IIQ Mechanical is backed by a manufacturer’s warranty.
Typical warranty coverage includes:
- 1-Year Parts and Labor Warranty
- 5-Year Compressor Warranty (on major refrigeration units)
Warranty terms may vary depending on the manufacturer and product type.
2. Warranty Scope
The manufacturer’s warranty generally covers:
- Defects in materials
- Defects in workmanship
- Malfunction under normal use
The warranty does not cover:
- Improper installation
- Misuse or abuse
- Unauthorized modifications
- Normal wear and tear
- Damage caused during shipping (see Shipping Policy)
3. Warranty Claim Process
IIQ Mechanical facilitates all warranty claims directly with the manufacturer to ensure a smooth and priority service experience.
To submit a claim:
- Contact our support team
- Provide:
- Order details
- Product information
- Description of the issue
- Photos or videos (if applicable)
- Our team will coordinate with the manufacturer on your behalf
4. Repairs & Replacements
Depending on the manufacturer’s decision, warranty claims may result in:
- Repair of the defective product
- Replacement parts
- Full or partial replacement of the unit
All decisions are subject to the manufacturer’s warranty terms.
5. Service Responsibility
- Warranty service may be performed by authorized technicians
- Customers may be required to provide access to the equipment
- Additional service fees may apply if the issue is not covered under warranty
6. Claim Processing Time
Warranty claim timelines vary depending on:
- Manufacturer response time
- Availability of parts
- Nature of the issue
We work to ensure all claims are handled as quickly as possible.
7. Limitation of Liability
IIQ Mechanical is not responsible for:
- Delays caused by manufacturers
- Indirect or consequential damages
- Loss of business or downtime
8. Contact Information
For warranty support or claims, please contact:
Shop Name: IIQ Mechanical
Phone: +1 (708) 250-6311
E-mail: sales@iiqmechanical.com
Store Location:
Contact Form: CLICK HERE
Store Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Response Time: We respond within 24 hours.