1. What products does IIQ Mechanical offer?
We specialize in high-quality mechanical and refrigeration equipment, including commercial units, custom-built systems, and large-scale equipment solutions.
2. Do you ship nationwide?
Yes, we offer nationwide shipping across the United States using trusted freight carriers and specialized transport services.
3. How long does delivery take?
- Standard equipment: 5–10 business days
- Custom or large equipment: 7–21 business days
Delivery times may vary depending on your location and carrier schedules.
4. Can I return a product?
Yes, we accept returns for unopened and unused items within 30 days of delivery.
Please note:
- A 20% restocking fee applies to large equipment
- Custom-built and special-order items are non-returnable
5. What should I do if my order arrives damaged?
You must inspect your shipment before signing the Bill of Lading.
- Note any damage immediately
- Take photos as proof
- Contact us right away
Failure to report damage at delivery may void your claim.
6. How do refunds work?
Once your return is received and inspected at our warehouse, refunds are processed within 5–7 business days to your original payment method.
7. What payment methods do you accept?
We accept:
- Credit and debit cards
- Bank transfers (ACH / wire)
- Approved financing options (if available)
8. Do your products come with a warranty?
Yes. All equipment is backed by a manufacturer’s warranty, typically including:
- 1-year parts and labor
- 5-year compressor warranty (for refrigeration units)
We handle warranty claims directly with the manufacturer for you.
9. Do you offer custom equipment?
Yes, we provide custom-built and special-order equipment tailored to your requirements.
Please note that custom items are final sale unless defective.
10. Will I receive tracking information?
Yes, tracking details will be provided once your order is shipped (where applicable).
11. Do I need special equipment to receive delivery?
For large items:
- A liftgate service may be required
- Ensure your location is accessible for delivery
- Additional fees may apply for special delivery conditions
12. Can I cancel my order?
Orders may be canceled before processing or shipment.
Once shipped or in production (for custom items), cancellations may not be possible.
13. Do you offer installation services?
Installation availability may vary depending on location and product type.
Please contact us to discuss your specific needs.
14. How do I contact customer support?
You can reach us through:
Shop Name: IIQ Mechanical
Phone: +1 (708) 250-6311
E-mail: sales@iiqmechanical.com
Store Location:
Contact Form: CLICK HERE
Store Business Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Response Time: We respond within 24 hours.